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  • Are the dog suits returnable
    Yes, as long as they are in good condition. We do not accept soiled suits for return. Once we receive your return, we will process your return. There is no need for a prior return authorization - but please make sure to include all of you contact information with your return.
  • What is your return policy
    We accept returns within 30 days of purchase. Suits must be in new condition and unsoiled.
  • What if I receive the suit and it doesn't fit my dog?
    If the suit doesn't fit, no problem! Just contact us and let us know. We will exhchange the suit for a different size - we may ask for your dog's measurements to make sure we send a size that fits correctly. If your dog needs a custom size - that's not a problem either - again, we will just need your dog's measurements.
  • What if we have a special circumstance - do you make any custom suits or can you make modifications?
    Yes! We have made custom suits for clients that have needed longer leg sleeves, baggier legs sleeves, velcro closure on the leg sleeves, as well as some others. If you have a special need, give us a call - we are here to help!
  • How soon do you ship?
    We ship orders 1-2 days upon receipt of the order. We ship all orders Fed Ex 2-Day shipping. Shipping is flat rate $8.95. If you choose overnight shipping upon checkout, the order will still ship 1-2 days upon receipt of the order, but will ship FedEx overnight instead of FedEx 2-Day. There are two overnight options upon checkout, FedEx overnight standard and FedEx Overnight Saturday. Only chose FedEx Saturday if you are placing an order on Friday and want it to be delivered on a Saturday. Keep in mind that FedEx 2-Day, or FedEx Standard Overnight does not deliver on Saturday or Sunday so do not count those days in your expected delivery time.
  • Where do your suits ship from?
    Ohio
  • Is it faster to order your suit on Amazon?
    No, we ship all of our directly - Amazon does not stock our suits. The shipping charges on our site and Amazon are the same. The benefit from ordering from our site is the communication we can have with you about any questions you have or customization requests you have. Amazon limits conversions between buyers and sellers!
  • How do I know what size to choose?
    It's very important to measure your dog- please visit the Size Chart page - there are instructions and a video on how to measure. Size matters! If the suit doesn't fit properly it won't work properly. If your dog is in between sizes, we can customize the suit to fit. It won't take any longer to fulfill your order. When you place your order, you need to first choose a size, then there is a space to enter your dog's measurements. We will tweak it to fit!
  • Do I have to remove the suit for my dog to go potty?
    No! the suit does not interfere with your dog going out to potty. Our suit is designed to stay on 24/7 so that you don't have to worry about him licking his wound or incision but he can still have complete mobility.
  • How do I put the suit on my dog?
  • Is the suit washable?
    Yes - just throw it in the washer and dryer. It will not shrink. It helps to secure the velcro on the neck and torso so that the velcro won't snag the sleeve material as it washes.
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